Thank you for shopping at Shopperpreneur. We value your trust and are committed to providing you with a satisfying shopping experience. Please review our Refund Policy carefully.
1. Eligibility for Refund:
1.1 Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within [number of days, e.g., 7 days] of receiving the item. We will provide instructions on how to return the product, and upon verification, a refund or replacement will be processed.
1.2 Incorrect Item Received:
If you receive an item different from what you ordered, please notify us within [number of days, e.g., 7 days] of receiving the product. We will arrange for the correct item to be shipped to you or initiate a refund.
1.3 Change of Mind:
We understand that preferences may change. If you are not satisfied with your purchase for any reason other than the aforementioned, please contact our customer support within [number of days, e.g., 14 days] of receiving the product. Products must be returned in their original condition, unopened, and with all original packaging. Return shipping costs in this case will be the responsibility of the customer.
2. Return Process:
2.1 Contact Customer Support:
To initiate a refund or return, please contact our customer support team at [contact@shopperpreneur.com]. Provide your order number and details of the issue.
2.2 Approval and Instructions:
Upon receiving your request, we will assess your eligibility for a refund and provide you with instructions on how to return the product, if necessary.
2.3 Return Shipment:
For eligible returns, you will be responsible for shipping the product back to us. We recommend using a trackable shipping service to ensure the safe return of the item.
3. Refund Processing:
3.1 Verification:
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in this policy.
3.2 Refund or Replacement:
If the return is approved, we will process a refund to your original payment method or, if preferred, provide a replacement item.
4. Exclusions:
4.1 Non-Returnable Items:
Certain items, such as personalized or perishable goods, are non-returnable unless they are damaged or defective.
4.2 Final Sale Items:
Items marked as final sale are not eligible for return or refund.
5. Contact Us:
If you have any questions or concerns about our Refund Policy, please contact us at [contact@shopperpreneur.com].
Thank you for choosing Shopperpreneur – Your Trusted Partner in Passionate Living.